Refunds & Returns Policy
At VB Optical, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.
Returns
Products may be returned within 7 days of receipt, provided they are in their original condition, unused, and in their original packaging.
Prescription eyewear and custom lenses are non-refundable, as they are made to order. However, if there is a manufacturing fault or prescription error on our part, we will gladly replace them.
Contact lenses may only be returned if the packaging is sealed, unexpired, and undamaged.
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days via your original payment method.
Shipping fees are non-refundable, except where goods are faulty or incorrectly supplied.
Exchanges
If you wish to exchange an item (such as a frame for a different style), this can be arranged within the return window, subject to stock availability.
Any price differences will be payable or refundable as appropriate.
Faulty or Damaged Products
In line with the Consumer Protection Act (CPA) of South Africa, customers are entitled to return defective or damaged goods within 6 months of purchase for repair, replacement, or refund.
How to Initiate a Return
To arrange a return or exchange, please contact us at:
📧 vcbudhia@icloud.com
📞 031 400 7051
We will provide you with the return instructions and assist with next steps.